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- Being responsible for all aspects of operations at the Hotel and Syrena Cruise with regard to day-to-day staff management and the guest's experience.
- Being an ambassador for the brand and the hotel/cruise, and setting a professional image is paramount.
- Providing leadership and strategic planning to all departments in support of the overall service culture to maximize operations and guest satisfaction.
- Working closely with the hotel owners and other key stakeholders who may influence overall business demand.
- Ensuring at all times the well-being of staff and guests remains at the forefront of their day-to-day tasks.
1. Education: A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record.
2. Experience: 10 years experience in the hospitality industry, with local or international experience is preferred but not essential. 5 to 10 years of experience as a General Manager or Asst. General Manager is preferred. A leader who can show clear examples of managing a team and the Financial performance year upon year. Cruise operations exposure and experience preferred.
3. Professional skill:
- Fluent in English (speaking, listening, reading and writing).
- Strong Emotional Intelligence skills and Stakeholder Management awareness, Project Management.
4. Soft skill:
- People Management: has the ability to create an open and efficient team culture
- Influence: show strong emotional intelligence dimension to influence both people and work culture necessary
- Communication: be effective in communicating a professional message across all levels of the business
- Decision making: be strong at making quick and intelligent decisions in driving asset's values
- Commercial awareness: has a savvy operator in knowing where to drive both top and bottom line performance
- Planning: be able to organize his/her work flow and is effective manager of time
- Information Analyzing: be capable to extract the right meaning from people, reports and information that supports the commercial agenda.
5. Other qualities:
- Be capable to liaise effectively and efficiently with multiple internal and external stakeholders.
- Be able to research and execute strategic project work to a high standard at a hotel level.
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