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HCM - Trưởng Bộ Phận Chăm Sóc Khách Hàng - Elite Fitness Đồng Khởi, Q1

Work Location Ho Chi Minh (District 1)
Job Level Team Leader / Supervisor
Job Type Permanent
Qualification College
Experiences 1 - 3 Years
Salary 10,000,000 - 13,000,000 VND
Industry Sales / Business Development, Customer Service, Restaurant / Hotel, Executive management, Medical / Healthcare
Deadline to Apply 30/09/2022
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Job Description

1. Supervising Front Desk Operations

  • Manage front desk staff and ensure the best service is given to the Members
  • Supervise front desk operations during assigned shift including: Maintenance of guest information; Maintenance of information about local events; Tracking on daily report; Assisting with serious complaints
  • Conducts shift briefings to ensure club activities and operational requirements are known and well prepared.
  • Be able to arrange schedule and roster for CS team
  • Control to ensure opening/closing of facilities is in according to Company Policies.

2. Training

  • Support the Club Manager with regards to plan and delivering training to ensure that all staff working in front CS counter area are adequately trained to operate Reception and aware of their individual responsibilities…

3. Supervise Cashiering Activities

  • Supervise cashiering activities during shift including: Instructing staff in cash handling and security procedures; Dealing with irregular payments; Instructing staff in credit policies and facilities
  • Work closely with Club admin to make sure all the revenue is correct

4. Maintenance Facilities

  • Control towels and pro-shop, lost & found items
  • Check and ensure CS Counter must clean and tidy.
  • Assist to achieve 5 star facility standards though auditing, feedback

5. Foster team work

  • Communicate and coordinate with internal departments.
  • Other duties maybe assigned from time to time by direct CM/AOM

6.Implementation and enforcement of S.O.Ps and Policies.

  • Assist to ensure procedures and systems are practiced within the scope/requirement of the Company. Control CS Staffs and Sale are follow our Company’s Terms and Conditions

Job Requirement

  • Graduate College or above preferably major in Economics, Hospitality.
  • Knowledge and experience about Customer service
  • Have problem solving skill
  • Communication skill: English
  • Fairness, Honest, integrity, Good human sense, Well organized

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