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General Manager Ha Long Plaza & Syrena Cruise

Work Location Quang Ninh, Ha Noi
Job Level Manager
Job Type Permanent
Experiences 5 - 10 Years
Salary Negotiable
Industry Executive management
Deadline to Apply 29/02/2024
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Job Benefit

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Employee Shuttle Service
  • International Travel Opportunity
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Seniority Allowance
  • Annual Leave
  • Sport Club

Job Description

- Overseeing the operations functions of the hotel, as per the Organizational chart. Holding regular and constructive staff briefings and meetings with all HODs and the entire hotel team
- Leading all key property issues, including capital projects, customer service, and refurbishment. Handing complaints, and overseeing and taking a proactive stance with service recovery situations
- Being responsible for the preparation, presentation, and subsequent achievement of the hotel‘s annual Operating Budget, Marketing & Sales Plan, and Capital Budget. Managing the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
- Delivering hotel budget goals and setting other short - and long-term strategic goals for the property i.e. Syrena Cruuise‘s future operations. Developing improvement actions, carrying out costs savings initiatives to drive overall P&L Drop through performance 
- Understanding P&L statements and the ability to react with impactful strategies are expected. Ensuring monthly financial outlooks for Rooms, Food &  Beverage, Admin & General, are on target, are accurate and recovery plans are in  place. Maximizing room yield and hotels/resorts revenue through innovative sales  practices and yield management programs
- Reviewing monthly financial reports for the owners and stakeholders. Develop and  constantly review SMART Action Plans to clearly explain the direction of the business for the owner
- Helping in the procurement of operating supplies and equipments, and contracting with  third-party vendors for essential equipments and services
- Acting as a final decision-maker in hiring key staff. Managing and developing the Hotel  Executive team to ensure career progression and development. Overseeing and managing all departments, and working closely with department heads on a daily basis
- Responding to audits to ensure continual improvement is achieved. Being responsible for  safeguarding the quality of operations for both internal & external audits. Being responsible  for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements
- Corporating client handling and taking part in new client acquisition along with the sales team whenever required. Assisting in residential sales when required, and developing strong sales prospects.


Job Requirement

1. Education: A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record.
2. Experience: 10 years experience in the hospitality industry, with local or international experience is preferred but not essential. 5 to 10 years of experience as a General Manager or Asst. General Manager is preferred. A leader who can show clear examples of managing a team and the Financial performance year upon year. Cruise operations exposure and experience preferred.  
3. Professional skill:
- Fluent in English (speaking, listening, reading and writing).
- Strong Emotional Intelligence skills and Stakeholder Management awareness, Project Management.
4. Soft skill: 
- People Management: has the ability to create an open and efficient team culture
- Influence: show strong emotional intelligence dimension to influence both people and work culture necessary
- Communication: be effective in communicating a professional message across all levels of the business
- Decision making: be strong at making quick and intelligent decisions in driving asset's values
- Commercial awareness: has a savvy operator in knowing where to drive both top and bottom line performance
- Planning: be able to organize his/her work flow and is effective manager of time
- Information Analyzing: be capable to extract the right meaning from people, reports and information that supports the commercial agenda.
5. Other qualities:
- Be capable to liaise effectively and efficiently with multiple internal and external stakeholders. 
- Be able to research and execute strategic project work to a high standard at a hotel level.

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