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Clubhouse Manager

Work Location Ha Noi, Quang Ninh
Job Level Manager
Job Type Permanent
Qualification Bachelor
Experiences 5 - 10 Years
Salary Negotiable
Industry Real Estate, Restaurant / Hotel, Executive management
Deadline to Apply 10/10/2022
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Job Description

- Planning and managing daily operations, security and maintenance to properties as Clubhouse, Residences, Villas, Kidclub, Pool, Fitness, etc

- Overseeing the setup of special events such as concerts or fundraisers

- Managing customer complaints and problems to ensure that all patrons have a positive experience at the establishment

- Report all accidents and injuries in a timely manner

- Handling the finances of the establishment to ensure that it operates within budget guidelines

- Reviewing reports on sales data, demographic information about customers, and other data to make business decisions about marketing strategies and staffing needs

- Using software to manage reservations and input financial information

- Follow and enforce all policies, procedures, and work rules

- Onboarding new club members and keeping members informed of upcoming events

- Hiring, training, rostering and supervising staff

- Attending board meetings

Job Requirement

1. Bachelor degree of Science/ Business in hospitality or related field

2. 5 years of operational experience across a variety hotels preferred. Experience in Club Manager in hotel fully understand about: leading the team, training, know about F&B, bring guest experience for clubhouse and driving P&L

3. Conflict Resolution, Communication, Problem-solving, Organization, Customer service, Negotiation, Critical thinking, Detail-oriented

4. Customer service, Hospitality, Residential Management

5. Excellent in English: communication skills, task manager driven

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